Today, services for ‘consumer services’ has become an expansive and varied industry that offers consumer products and services. There are a lot of companies in this field including restaurants, retail stores, housekeeping, and hotels.
Companies that provide consumer services differ as per their particular services and client base. Such companies have been in operation for several years and now have developed a large customer base. They are becoming quite popular and appealing among people for offering a wide range of products and services.
In this guide, we will tell you about the top 14 companies who are in the consumer services field along with their dimensions, industries, and their histories to provide you with a deep insight into your query.
Which industries are incorporated into consumer services?
If you are interested in knowing what companies are in the consumer services field then you should first know which industries are included under consumer services.
Consumer industries are the industries that provide products or services to customers. These include retail companies, restaurants, hotels, and hospitality companies. Moreover, they comprise financial services, real estate, health care, education, and a lot of others. The Bureau of Labor Statistics is responsible for classifying the companies into services-producing industries and goods-producing industries.
Here is a list of all industries that come under the consumer services field:
- Entertainment
- Tourism and travel
- Banking and Finance
- Consumer goods
- Hotels and Lodging
- Cable and Direct
- Broadcast Satellite Providers
- Recreation and leisure
- Retail Stores
- eCommerce Stores
- Technology Products or Services
- Personal attention
- Health Care
- Airlines
- Restaurant
- Training and Education
- Beauty Salons and Hair Salons
- Services for leasing and renting services
Each of these industries delivers a variety of opportunities in the consumer services field that you’ll explore in this post.
List of Companies in the Consumer Services Field
Knowing about companies that are in the consumer service field will help you in finding the job as per your needs and interests. Consumer services are also referred to as services for customers that companies offer to customers. Consumer services are offered in different sectors, like transportation, hospitality, technology, banking, and entertainment. The following are the top companies in the consumer services field as mentioned below:
- Amazon
Amazon is a global technology company that works in a diversified field including cloud computing, artificial intelligence (AI), entertainment, and ecommerce. The headquarters of Amazon is in Seattle Washington. The business model of Amazon is equipped with millions of consumers around the globe so there are always customer service opportunities for employees. Presently Amazon is a large size company that has around 16,08,000 employees.
The consumer services department of Amazon offers a wide range of services to customers which are available on its website. For instance, they provide you an opportunity to try out their 30 days free trial of Prime membership. Amazon members can watch movies or TV series from the App’s library at no cost. Furthermore, they also offer fresh grocery delivery through the Amazon consumer services department.
- Apple Inc.
Apple Inc. is a consumer service pioneer that offers an array of services. The headquarters of Apple is in Cupertino, California. There is a craze for Apple company among people as users love Apple’s mobile phones, tablets, personal computers, and portable music players along with other productivity and entertainment products. Besides offering devices, Apple also delivers various services through its subsidiaries.
There are many advantages as well as challenges that come while working with service to customers and service with Apple. But the good thing is that support and service employees of Apple are even able to work from their homes depending on their duties. Apple provides a positive work environment and the opportunity to gain knowledge about new skills. This is the reason it has a size of 1,54,000 employees and many people prefer working in the Apple service and support service department.
- Costco Wholesale Corporation
Costco Wholesale Corporation which is also popular as Costco is a multinational retailer. Costco’s headquarters are in Issaquah, Washington. It provides various services including prescription medications as well as optical services and photo printing. It is the largest retail store worldwide, having stores in eight countries other than the US. Costco offers a broad assortment of products and services such as optical, pharmaceutical printing, and photography.
It provides low-cost products in bulk-selling products and retail sales. It also delivers products at an affordable price for an annual membership fee. There are more than 800 stores of Costco including in the United States, Canada, Korea, Spain, and other nations. As it offers services to customers around the world, service personnel for customer service employees is always in great demand and thus the size of Costco is also large, with around 2,88,000 employees.
- GS-JJ
The GS-JJ brand is one of the biggest manufacturers of promotional items in the United States. Its headquarters is in Walnut, California. The goal of the company is to provide customers with the highest quality products at extremely affordable prices and timely delivery!
The company has been working in the field of production of promotional merchandise for more than 20 years. It supplies directly to various largest franchisees and even the most prestigious brands. It has end customers not only in America but also worldwide. The most popular products they produce include lanyards that are customized, custom pins and embossed patches, and a lot more. They provide the ideal marketing solution for the majority of businesses and event planners which makes it famous all around the globe.
- Air Canada
Trans-Canada Air Lines was established in 1937. At that time, it was the only cross-country airline service in the country. In 1965, Prime Minister Jean Chretien was in charge and he submitted a bill to modify the name of the company. Then the company name was changed from Trans-Canada Air Lines to Air Canada. Its headquarter is in Montreal, Canada.
Air Canada is among the most important air carriers in Canada in terms of the size of its fleet and number of passengers. The base of operations of the company is in Montreal and has three hubs in Calgary, Toronto, and Vancouver. It employs many people including pilots and flight attendants. They have a size of 10,000 employees at the ramp, customer service experts, aircraft maintenance technicians, and processing specialists.
- Pfizer
Pfizer is an international biotechnology and pharmaceutical company that is based in New York. It delivers consumer services and works with healthcare providers and other government agencies to enhance access to healthcare. This pharmaceutical company employs experts to create and provide healthcare options that are easily accessible to customers.
It has around 10,000 employees who are working across the nation, including remote positions, and they are interested in the development and delivery of healthcare options that are accessible to the public. This company was founded in 1849, and its goal is to develop innovative medicine that can help prevent and heal diseases.
- Airbnb
Airbnb comes among those companies that are changing the consumer services industry. It lets users give rooms in their homes to tourists, travelers, or people who are looking for a place to stay. While their business has faced a lot of obstacles such as legal disputes with hotels, still they managed to have a profitable business. Now, Airbnb has grown into a billion-dollar company with its headquarters in San Francisco, California.
Despite all these challenges, Airbnb keeps growing and remains a key participant in the sharing economy. Millions of people utilize Airbnb worldwide. There are also various opportunities in their customer service that range from management of social media to hosting services. They presently have around 6,132 employees. Moreover, it is also possible to begin an Airbnb business to earn a side income.
- Herc Rentals
Herc Rentals is a well-established company with over 265 branches in different countries. The headquarters of Her Rentals is in Bonita Springs, Florida. It is known for providing customers with safe, efficient, and reliable equipment. People who look for equipment for the construction and facility industries will find Herc Rentals on the list.
It offers generators for power, trucks Air compressors and trailers, concrete and brick tools, and a lot of other tools. There are many opportunities for employment at Herc Rentals for those people who are looking for a job in sales marketing, management repairs services, or information technology. Presently, they have a company size of 5000 employees.
- Talkdesk
Talkdesk is a cloud-based contact center that helps businesses in improving their way of interacting with their customers. The headquarters of Talkdesk is in San Francisco, California. In 2011, Talkdesk helped more than 1,800 businesses in improving their customer satisfaction and increased efficiency by providing superior quality of service and integration capabilities.
The company has a size of 5000 employees who work in an incredibly fast-paced, culture-based, and dynamic setting. It offers a range of opportunities for people in the IT field in different locations around the world.
- Tangerine Bank
Tangerine Bank which was formerly known as ING Direct Canada, was established in 1997. Scotiabank bought ING Direct Canada in 2012 and changed its name to Tangerine in 2014.
It offers Canadians savings and chequing accounts and mutual funds along with mortgages. Its headquarter is in Toronto, Canada but the bank operates completely online. It implies that there are no branches in physical locations. But still, it employs people in diverse sectors and presently has a size of 5000 employees.
It employs employees in different fields including sales, digital innovation marketing, customer support, and data analytics along with other areas. The employees of this company enjoy various benefits such as competitive salaries, pension plans for retirement, job development, mental, physical, financial, and social health plans as well as extended health coverage and a lot more.
- HelloFresh
HelloFresh is a company that provides meals to customers in the U.S., Australia, Denmark, Canada, New Zealand, and Sweden as well as in Western Europe. Its headquarters are in Berlin, Germany. HelloFresh aims to supply its customers with fresh and nutritious food items in addition to menus that help them cook easily at home.
The employees of HelloFresh are situated all over the world and it currently has a size of 5000 employees. The employees can work in different fields including supply chain management, engineering, communications, and production, in addition to other occupations. Working at HelloFresh could be an interesting opportunity for those who enjoy cooking and food.
- Innovaccer
Innovaccer is a technology-based healthcare company that utilizes massive data analytics to improve the treatment that patients receive. With the help of Inovaccer’s data activation system, healthcare companies can use the information to make better and improved products. The company’s headquarters are in San Francisco, California.
It recruits experts from all over the United States in engineering recruitment, sales, talent acquisition, and product management to improve the healthcare system for patients. The company was established in 2014 and presently it has 1000 employees. So it is a great option for those who want to work in improving health care for patients.
- Chegg
Chegg provides necessary resources to college and high school students so that they can excel academically. The company provides textbook rentals as well as online homework help, and you can also schedule and organize services in addition to other services. The headquarters of Chegg is in Santa Clara, California.
Students who are finding the most suitable institutions and schools can be able to learn about scholarships offered by Chegg. This company has numerous locations throughout the U.S. and the professionals of the company help students in the best possible ways. It has currently 1000 employees so experts who want to work in a field to help students increase their potential may be able to find work at Chegg.
- Thumbtack
Thumbtack is a company that enables homeowners to locate experts for minor repairs or massive remodeling. The headquarter of Thumbtack is in San Francisco, California. The company has resources and directions for people who want to maintain and upgrade their homes.
Thumbtack was established in 2008 and since then has been extended into Utah in addition to California. There are engineering and accounting jobs available in the company and it currently has 1000 employees. People who like home projects could be interested in having their next job with Thumbtack.
The final words
So overall, there are a lot of amazing companies to join in the customer service sector. Undoubtedly, the consumer items and services market is sure to grow as people are looking to buy these items. This also assures employees of the company that they will be paid good regular wages as a result of this trend.
Moreover, for instance, if you are looking to get a job in this sector, you can start making your resume now to get a job in such companies. But, you need to possess the necessary qualifications and abilities to get that job. We hope that this article helped know about what companies are in the consumer services field and now you can find other companies as well.
FAQs
1. What is meant by consumer services?
Ans. Consumer Services are those services that help consumers. It includes services like insurance, banking, and healthcare to name a few as there are many more services that fall into this class.
2. What types of companies are considered consumer services?
Ans. Companies that offer consumer services are considered to be in the consumer services field. Such companies include hotel companies, personal insurance, railway, travel, health, education, food, recreation, tourism, finance, entertainment, and many more.
3. What are the reasons that you should work in the consumer service field?
Ans. Customer service is a rewarding and beneficial job as you will be able to directly help customers by helping them reach their goals. Moreover, it is an extensive field with so many opportunities so you can apply for any job you want.
4. What is the difference between consumer products and consumer services?
Ans. Consumer products are the products that a common person purchases and uses. These are also the final product that is the outcome of production. On the other hand, if a consumer purchases an item, the consumer service experience is the interaction that happens between the consumer and the company representative. It is very important to provide customer satisfaction so that customers come back for more.